99abd Terms and Conditions

1. General Provisions

99abd ("we", "platform", "company") provides an online gaming service for players in Bangladesh. These Terms form the core basis on which the platform operates. These Terms apply whenever you use the 99abd website, application, or any other service.

These Terms are available in English and Bengali. In the event of any conflict, the Bengali version shall take precedence. Our Privacy Policy and Responsible Gaming Policy are considered part of these Terms.

1.1 Description of Services

99abd is an online gaming platform offering live casino, slot games, cricket betting, fishing games, crash games, Teen Patti, cockfighting, and many other types of games. Game content is powered by Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other reputable providers.

1.2 Acceptance of Terms

By completing the registration process or playing any game on the platform, you confirm that:

• You are at least 21 years of age.
• You are voluntarily accepting these Terms.
• You are playing on your own behalf, not on behalf of anyone else.
• Online gaming is not prohibited under the laws of your own jurisdiction.

2. Account Registration and Eligibility

To open an account on 99abd, the following conditions must be met. A person may hold only one account. Creating multiple accounts may result in all accounts being cancelled and any deposited funds being forfeited.

2.1 Eligibility Requirements

• You must provide accurate and complete personal information at the time of registration.
• If any information you have provided changes, you must update it immediately.
• Providing false or misleading information will result in account closure.
• It is the user's responsibility to keep the account password completely confidential.

2.2 Account Security

You must immediately notify our support team of any unauthorized access to your account. Sharing your login details with any third party is strictly prohibited. If any transaction occurs without your knowledge, contact us promptly via 24/7 live chat or email.

3. Account Verification (KYC)

99abd reserves the right to verify the identity of all customers. Completing the KYC (Know Your Customer) process may be mandatory before a withdrawal is processed or for transactions above a certain amount.

3.1 Required Documents

• Proof of Identity: A clear photo of a National ID (NID), passport, or driving licence.
• Proof of Address: A utility bill, bank statement, or other official document.
• Proof of Payment Method: Proof of ownership of the mobile banking account (bKash, Nagad, Rocket, Upay) used for transactions.

4. Deposits and Withdrawals

99abd ensures secure transactions through local payment methods in Bangladesh. All transactions are protected by SSL encryption technology.

4.1 Deposit Rules

• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Minimum deposit amount: ৳300 (for each method).
• Deposits are generally credited to the account instantly.
• Only use a payment account registered in your own name for deposits.
• Using a third-party payment account is strictly prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Account verification must be completed before a withdrawal can be processed.
• Withdrawals will only be sent to the payment method used for the deposit.
• Withdrawals may be restricted if there is an active bonus wagering requirement on the account.

5. Bonuses and Promotions

99abd offers various types of bonuses and promotions. Each bonus has its own terms and conditions. Accepting a bonus means agreeing to those specific terms.

5.1 Welcome Bonus

New players can enjoy a 120% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10 times (10x).

• Example: On a ৳1,000 deposit you will receive a ৳1,200 bonus. Total (deposit + bonus) = ৳2,200. You must wager a total of ৳22,000 before withdrawing.
• The welcome bonus applies only once per account.
• Withdrawals will be restricted while a bonus is active.

5.2 General Bonus Terms

• If evidence of bonus abuse is found, the bonus will be cancelled.
• Withdrawals will not be approved if the wagering requirement on winnings from a bonus has not been met.
• Claiming bonuses from multiple accounts is prohibited.
• There may be restrictions on using a bonus for certain games — please see the details of each offer.
• 99abd reserves the right to modify or cancel any bonus offer.

6. Gaming Rules

All games on 99abd are conducted fairly and transparently. A Random Number Generator (RNG) or live dealer system is used to determine game outcomes.

6.1 Betting Rules

• Each game has its own minimum and maximum bet limits.
• A bet once confirmed cannot be changed or cancelled.
• If a game is interrupted due to a technical fault, that round may be voided and the wagered amount will be returned.
• Any complaints about a game result must be reported to support within 24 hours.

6.2 Sports Betting Rules

The following rules apply to betting on cricket (including BPL, IPL, T20 World Cup, and other tournaments) and other sports:

• If a match is cancelled or abandoned, all bets will be considered void and stakes will be returned.
• For live betting, the most recently updated odds apply.
• In the event of a dispute over a match result, the decision of the relevant international sports body shall be considered final.

7. Prohibited Activities

Any of the following activities are strictly prohibited. Breaching these prohibitions will result in the immediate closure of the account and the relevant funds may be forfeited.

• Using cheating, fraud, or any unauthorised software or strategies.
• Using bots, automated betting systems, or any other automated technology.
• Attempting to earn bonuses by creating multiple accounts.
• Depositing or withdrawing funds using a third-party payment account.
• Using the platform for money laundering or any illegal purpose.
• Harassing, threatening, or engaging in inappropriate behaviour towards other users.
• Exploiting any technical vulnerability or bug in the platform.
• Reproducing or distributing platform content without prior written permission from the company.

8. Account Suspension and Closure

8.1 Account Closure Initiated by the Company

In the following circumstances, 99abd may suspend or close an account without prior notice:

• Breach of any provision of these Terms.
• Suspicion of fraud or deception.
• Provision of false information.
• Failure to cooperate with the KYC process.
• Compliance with instructions from regulatory authorities.

8.2 Closing Your Own Account

If you wish to close your own account, please notify our support team via 24/7 live chat or email. Any valid funds can be withdrawn before the account is closed, however any active bonuses will be cancelled.

9. Intellectual Property

All content on the 99abd platform — logos, trademarks, graphics, software, designs, and other elements — is the intellectual property of the company or its licensors. Copying, redistributing, or commercially using this content without the express written permission of the company is prohibited.

Game content (game design, software, graphics) is the property of the respective game provider (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and is governed by their own licensing agreements.

10. Limitation of Liability

To the maximum extent permitted by applicable law, 99abd is not liable for:

• Games being interrupted due to loss of internet connection or technical issues.
• Any loss caused by a fault with third-party technology or payment providers.
• Loss arising from sharing your own account login details with another person.
• Force Majeure events — natural disasters, government orders, or any other events beyond the company's control.

Gaming always carries financial risk. 99abd is not responsible for any player's gains or losses. Play responsibly and do not bet more than you can afford to lose.

11. Privacy & Data Protection

99abd places the highest priority on protecting your personal information. Our privacy policy describes in detail how your information is collected, stored, and processed. You are requested to read our Privacy Policy page.

The platform uses SSL encryption technology, which keeps all data transfers secure. We never sell your personal information to third parties, however information may be provided to relevant authorities where required by legal obligation.

12. Responsible Gaming

99abd believes that gaming is entertainment — it should never be a source of income or a solution to financial problems. We are firmly committed to responsible gaming.

12.1 Self-Control Tools

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Bet Limit: Set the maximum bet amount for each session.
• Session Limit: Set how long you play at one time.
• Self-Exclusion: Temporarily suspend your account for a specific period.

To learn more about this, visit our Responsible Gaming page.

13. Changes to Terms & Conditions

99abd reserves the right to change, update, or amend these terms and conditions at any time. A notice will be posted on the platform for important changes. Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions.

If you do not agree with the updated terms and conditions, you have the right to close your account, in which case any valid funds may be withdrawn.

14. Contact & Dispute Resolution

For any complaint or dispute, please contact our support team first. We take every complaint seriously and strive for a fair resolution.

14.1 How to Submit a Complaint

• First step: Contact us directly via 24/7 live chat.
• Second step: Send a detailed complaint by email.
• Keep the reference number of your complaint.
• After receiving a complaint, an initial response is generally provided within 72 hours.

14.2 Dispute Resolution

Any dispute between the company and a user will be resolved through discussion. If a resolution cannot be reached through discussion, the matter will be settled through the relevant regulatory authority.