Responsible Gaming Policy

Responsible Gaming at 99abd is our top priority

To ensure an enjoyable gaming experience, 99abd offers self-exclusion, deposit limits, and time-out features — because gaming should always be safe and within limits.

21+

For players aged 21 and above only

Our Commitment

Why is Safe Gaming Important?

99abd believes that online gaming is an entertainment activity — not a source of income. To ensure responsible play, we encourage every player to maintain control over their playing time, money, and mental well-being.

Millions of players across Bangladesh enjoy games on 99abd every day. However, if gaming ever stops being entertainment and becomes a compulsive habit, that can be a sign of a problem. Our responsible gaming tools are here to support you exactly in those moments.

Remember: Gaming is for entertainment only. Never play with borrowed money or funds set aside for essential expenses. Every game outcome is completely random and previous results do not guarantee future outcomes.

Age limit: 99abd enforces a strict 21+ age policy. Only players aged 21 or above may create an account and play on our platform. We remain vigilant in preventing access by minors.

Immediate Support

Live Chat 24/7 support in Bengali
Email Support [email protected]
Account Protection Activate self-exclusion
Time-Out Take a break anytime
21+ Age Policy
24/7 Support Service
৳300 Minimum Deposit
100% Secure Platform
Protection Tools

Six Pillars of Safety for You

99abd's responsible gaming system includes multiple active tools that help you stay in control at all times.

Self-Exclusion

You can temporarily or permanently close your account for a set period on your own. Options range from 30 days to permanent exclusion. While exclusion is active, no login or deposit is accepted.

Deposit Limit Setting

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Raising a limit requires a 24-hour waiting period so you can think it over once more.

Time-Out (Cooling-Off)

Taking a break after a long uninterrupted session is important. Set a time-out of 24 hours, 48 hours, or 7 days. During this period, account login will be disabled and you will no longer receive promotional notifications.

Bet Limit Setting

Decide in advance the maximum amount you will wager in one session or within a specific time frame. While this limit is active, placing bets beyond the set amount will not be possible, which prevents impulsive over-betting.

Reality Check Messages

Receive automatic break messages at set intervals that remind you how long you have been playing and how much you have spent in total. These awareness messages are effective in maintaining responsible gaming.

Minor Protection

Use parental control tools to prevent underage family members from accessing this platform. Keep a strong password and two-factor authentication enabled on your account.

Self-Assessment

Recognise the Warning Signs

Think about the questions below. If you answer "Yes" to two or more, activate the responsible gaming tools or contact our support team.

  • Have you spent more than your budget on gaming and felt regret afterwards?
  • Have you played again to recover lost money and ended up losing even more?
  • Even when you tell yourself to stop, are you unable to quit?
  • Have you hidden your gaming habits from family or friends?
  • Are you prioritising gaming over work, family, or studies?
  • Have you played with borrowed money or money meant for essential expenses?
Setting Limits

How to Set Limits

After logging in to 99abd, you can set the following limits at any time from your account settings:

Limit Type Time to Take Effect Change Delay
Daily Deposit Limit Immediate 24 Hours
Weekly Deposit Limit Immediate 7 Days
Monthly Deposit Limit Immediate 30 days
Time-Out Immediate Automatic after the break ends
Self-Exclusion Immediate 30 days or permanent

Reducing a limit is always immediate. Raising or cancelling a limit has a set waiting period — this is designed to prevent impulsive decisions.

Step-by-Step Guide

How to Activate Self-Exclusion

1

Log in to your account

Log in to your 99abd account and click the profile icon in the top right corner.

2

Go to Account Settings

Enter the "Account Settings" or "Responsible Gaming" menu.

3

Choose the type of protection

Self-exclusion, time-out, or deposit limit — choose according to your needs.

4

Confirm

Select your preferred duration and press the confirmation button. The change takes effect immediately.

5

Contact us if you need help

For any issue, contact us via live chat or email. Our team is ready to assist in Bengali 24/7.

Healthy Gaming Tips

Build Healthy Gaming Habits

  • Set a budget before each session and never spend beyond it.
  • Take regular breaks rather than playing for more than 1 to 2 hours at a stretch.
  • Do not play in anger or frustration after a loss — "chasing losses" is a harmful mindset.
  • Avoid gaming when drinking or when you are tired — your ability to make sound decisions is reduced.
  • Keep gaming separate from your family, social, and professional life — it is simply one part of your leisure time.
  • Withdraw your winnings and do not stake everything again.
  • No gaming system or "guaranteed strategy" can ensure consistent wins — never believe otherwise.
  • Alongside gaming, spend time with your family, exercise, and keep up other hobbies.
Minor Protection

Keep Children and Teens Safe

99abd is for adults aged 21 and above only. If there are underage members in your household, follow the steps below.

Strong Password

Use a password for your 99abd account that no one in your family can guess. Do not share your password with anyone.

Lock Your Device

Keep a PIN or face ID lock on your mobile or computer. Always log out after each gaming session.

Parental Controls

Use the parental control settings in your device's operating system to restrict access to gaming sites.

Talk to Your Family

Have an open conversation with your family about the risks of online gaming and gambling. Awareness is the best protection.

Frequently Asked Questions

Questions and Answers on Responsible Gaming

Yes, your account balance remains completely safe even after self-exclusion is activated. Once the exclusion period ends or the matter is resolved through the support team, you can withdraw that balance. During exclusion, only playing games and making new deposits are disabled.

No. When the self-exclusion period ends, your account does not reopen automatically. You will need to contact our support team via live chat or email, and your account will be reactivated after a specific "cooling-off" period. This extra step is designed to prevent impulsive decisions.

Lowering a deposit limit takes effect immediately because it works in your favour. Raising a limit has a waiting period of 24 hours (daily) or 7 days (weekly) so you can reconsider the decision with a clear head. This is an important principle of responsible gaming.

Start by speaking with empathy and try to understand their feelings rather than making direct accusations. Let our support team know — we can take action at the account level. Getting help from a professional mental health specialist is also the most effective step.

Age is verified during registration. If the person is identified as a minor, the account registration cannot be completed. If a minor opens an account using false information and this is later proven, the account is immediately closed and any deposited funds are returned.

The Reality Check is an automatic alert that appears on your screen at intervals you set (for example, every 30 minutes or every hour). It shows how long you have been playing, how much you have deposited, and your total winnings or losses. This information keeps you aware of the real picture.

Play with enjoyment,
stay responsible

Our goal at 99abd is to keep every player's experience safe and enjoyable. Play within your limits and contact us whenever you need support.