99abd Keeps Your Information Safe and Secure
At 99abd, protecting the privacy of your personal information is our highest priority — this policy describes in detail how we collect, use, and protect that information.
Introduction and Scope
This privacy policy (99abd) applies to the website and related services of 99abd, an online gaming platform operated for players in Bangladesh. When you register, log in, play games, or use any service on our platform, you agree to the terms of this policy.
99abd always treats the protection of your personal information as a top priority. We follow international data protection standards and use SSL encryption along with modern security technology to keep your information fully secure.
Please read this policy carefully. If you have any questions, contact us via our 24/7 live chat support or by email.
What Information We Collect
We collect various types of information to provide services on the 99abd platform. This information comes from two main sources: (a) information you provide to us directly, and (b) information collected automatically while you use the platform.
2.1 Information You Provide
- Full name, date of birth, and national ID or passport number (for identity verification)
- Email address and mobile number (for communication and account security)
- Residential address (where verification is required)
- Financial information such as bKash number, Nagad number, Rocket number, or bank account details (for processing transactions)
- Your preferred game categories and gaming preferences
- Records of communication with customer support
2.2 Automatically Collected Information
- IP address, browser type and version
- Device type and operating system
- Session duration and navigation patterns on the platform
- Information collected through cookies and similar tracking technologies
- Transaction history, deposit and withdrawal records
- Gaming activity logs and history
Purpose of Using Your Information
99abd uses your information only for the legitimate purposes listed below. We never sell your information to third parties or share it commercially for advertising purposes.
Account Management
Your information is used to register, verify, and ensure secure login to your account. Identity verification is an important part of fraud prevention.
Transaction Processing
Financial information is used to securely process deposit and withdrawal requests made through bKash, Nagad, Rocket, Upay, or bank transfer.
Security and Fraud Prevention
Your information is analyzed to detect unusual activity, ensure cybersecurity, and prevent unauthorized access to accounts.
Customer Support
To resolve your issues quickly and effectively, our support team may review your account information and communication history.
Service Improvement
Anonymous statistical data is used to improve the gaming experience, add new features, and analyze platform performance.
Communication and Notifications
Your contact information is used to send important account-related notifications, security alerts, and promotional offers with your consent.
Sharing Information with Third Parties
Under no circumstances does 99abd sell, rent, or transfer your personal information to third parties for commercial purposes. However, sharing specific information may be necessary in the following limited situations:
4.1 Service Providers
Selected trusted partners who handle payment processing, IT infrastructure, data analysis, or game software supply may have limited access to certain information. These partners operate under strict confidentiality agreements and may use the information only for the specified purpose.
4.2 Legal Obligations
If providing information is required as part of a court order, a legal demand from a regulatory authority, or a government investigation, 99abd may provide the necessary information in compliance with the law.
4.3 Fraud Prevention
Specific information may be shared with relevant authorities in accordance with applicable laws on anti-money laundering (AML) and financial fraud detection.
4.4 International Data Transfers
In some cases your information may be stored on servers outside Bangladesh. For such transfers we ensure compliance with applicable international data protection standards.
Cookies and Tracking Technologies
The 99abd website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device. They are used to improve your experience and ensure the platform functions properly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Essential for maintaining login sessions and security; the platform cannot function without them | Session |
| Functional Cookies | Used to remember your language, preferences, and settings | 30 days |
| Analytics Cookies | Help improve the service by analyzing how the platform is used | 90 days |
You can reject cookies other than essential cookies by changing your browser settings. Keep in mind that disabling cookies may cause some features to not work properly.
Data Security Measures
99abd follows the highest industry standards to protect your information. Our technical and organizational security measures are described below:
- SSL/TLS Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
- Database Encryption: Stored sensitive information, especially financial data, is kept in encrypted format.
- Firewall and Access Controls: Strict access control policies ensure that only authorized staff can access the information they need.
- Regular Security Audits: Regular security assessments and penetration tests are conducted on our systems.
- Two-Factor Authentication: Two-factor authentication (2FA) is available as an extra layer of security for account login.
- Suspicious Activity Monitoring: Our systems monitor suspicious login attempts and unusual transactions 24/7.
While we ensure the highest level of security, no data transfer over the internet can be guaranteed to be completely secure. It is therefore important that you keep your password confidential and use a secure network.
Data Retention Period
99abd retains your information for as long as your account is active and as needed to provide services. Even after an account is closed, certain information may be retained for a defined period due to legal requirements.
- Account and identity information: at least 5 years after account closure (as required by law)
- Financial transaction records: 5 to 7 years (in accordance with financial regulations)
- Customer support communications: 2 years
- Website usage logs: 6 months to 1 year
- Marketing preference data: until you withdraw your consent
After the retention period ends, information is securely deleted or anonymized so that your identity cannot be identified in any way.
Your Data Rights
As a user of 99abd, you have the following rights over your personal information:
Right to Access
You can contact us at any time to find out what information we hold about you.
Right to Correction
If any of your information is incorrect, you have the right to request a correction. Some information can also be updated directly in your account settings.
Right to Deletion
In certain circumstances you have the right to request deletion of your information, though information required to meet legal obligations is exempt.
Right to Object to Processing
You have the right to restrict or object to specific uses of your information, particularly for marketing purposes.
Right to Data Portability
You have the right to request a copy of your information in a structured, commonly used format.
Right to Unsubscribe from Marketing
You can stop receiving promotional emails or messages at any time. This can be done through your account settings or by emailing [email protected].
To exercise your rights, contact our support team. We generally respond within 30 business days. Some requests may require identity verification.
Protection of Minors
99abd provides services only to individuals aged 21 or older. We do not intentionally collect information from anyone under the age of 21.
Age is verified at the time of registration, and additional verification documents may be requested in suspicious cases. If we are informed that information from a minor has been collected, we will immediately close that account and delete the information.
If a parent or guardian believes their minor child has created an account, please contact us immediately at [email protected].
Changes to the Privacy Policy
99abd may update this privacy policy from time to time. The policy may be revised due to changes in services, legal requirements, or business operations.
For any significant changes, we will send a notification to your registered email address or display a clear notice on the platform. You can see when the policy was last changed by checking the "Last Updated" date at the top of the policy.
Continuing to use the platform after changes are made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Contact and Complaints
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us using the methods below:
Live Chat
For quick assistance, our support team is available:
24/7 Live Chat in Bengali
We are committed to responding to all privacy-related requests in a timely manner and with complete transparency. Protecting your information is our responsibility, and we are always committed to fulfilling it.
Important Note: This privacy policy applies to all services on the 99abd platform. For more information, please read our Terms and Conditions and Responsible Gaming Guidelines.